Phone 800-280-4053 | Text 858-688-1646 | Email


Order Status

Order Confirmation

Upon placing your order, you will receive an order confirmation email message (if you provided your email address when placing your order). This email message will contain your order number and a summary of your order. If you have not received an order confirmation email, please check your spam or junk folder, as sometimes email messages can be mistakenly filtered.

Order Processing

Once we receive your order, we begin processing it immediately. This process includes verifying the order details, checking the availability of the product(s) ordered, and preparing your order for shipment. The processing time can vary based on the product(s) ordered, and it can take up to 1-3 business days.

Order Production

If your order contains products with a metal finish, please allow time for production as many of our products with a metal finish are made to order at the factory in California. 

Order Shipment

Once your order has been processed and is ready for shipment, we will send you a shipping confirmation email. This email will contain your tracking number and a link to the carrier's website, where you can track the delivery status of your order.

Order Tracking

To track the status of your order, please use the tracking number provided in your shipping confirmation email. You can use this tracking number to check the delivery status of your order on the carrier's website.

Order Delays

If the fulfillment of your order is delayed due to unforeseen circumstances, such as constraints in supply chains, factory delays, or product availability issues, please be patient while we work to fulfill your order.