Return Policy

Our Goal is Your Satisfaction

If you are not 100% satisfied, let us know and we will do our best to make it right.

If there is a defect in any of our products when you receive it, we will gladly repair or replace it, and pay for return shipping. If we are unable to make you completely satisfied, we will gladly provide a full refund including shipping cost within 15 days of purchase.

You may return non-custom products that are in their original condition for a full refund within 30 days of purchase. If you received free shipping when you placed your order, we will deduct a minimum of $10 for shipping and handling from the total refund we provide you.

Products with a metal finish are made to order and may not be returned, unless they have a manufacturing defect.

If you have an issue with any of our products, please contact us.

Phone: 800-280-4053

Email: originalfaucetparts@gmail.com

Also see our Warranty.