“I Need to Return the Parts”

Our product specialists can help you solve your faucet and shower problems – even when you doubt us. Below is an actual phone conversation.

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Plumber

We need to return the parts that we received.

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Sigma Faucet Parts

Why? What is the issue?

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Plumber

I have been trying to install the diverter for a while and it does not install. I tried multiple times. You sent us the wrong part.

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Sigma Faucet Parts

The parts that you received are the right parts.

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Plumber

I'm telling you, the parts we received are the wrong parts. I'm an experienced plumber. I know how to install. These parts do not fit.

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Sigma Faucet Parts

You tried installing the parts using your method, but were not successful. Are you willing to try a different technique?

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Plumber

I will try, but it won't work.

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Sigma Faucet Parts

Unscrew the short diverter trim piece from the short plastic diverter link. Now screw the short diverter trim piece onto the new diverter assembly.

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Plumber

Hey, it fits! Thank you very much!

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Sigma Faucet Parts

I'm glad. Have a great day!