πŸ“ž Phone 800-280-4053 | πŸ“±Text 858-688-1646 | πŸ“§ Email support@sigmafaucetparts.com

β€œI Need to Return the Parts”

Our product specialists can help you solve your faucet and shower problems – even when you doubt us. Below is an actual phone conversation.


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P
Plumber
We need to return the parts that we received.
S
Sigma Faucet Parts
Why? What is the issue?
P
Plumber
I have been trying to install the diverter for a while and it does not install. I tried multiple times. You sent us the wrong part.
S
Sigma Faucet Parts
The parts that you received are the right parts.
P
Plumber
I'm telling you, the parts we received are the wrong parts. I'm an experienced plumber. I know how to install. These parts do not fit.
S
Sigma Faucet Parts
You tried installing the parts using your method, but were not successful. Are you willing to try a different technique?
P
Plumber
I will try, but it won't work.
S
Sigma Faucet Parts
Unscrew the short diverter trim piece from the short plastic diverter link. Now screw the short diverter trim piece onto the new diverter assembly.
P
Plumber
Hey, it fits! Thank you very much!
S
Sigma Faucet Parts
I'm glad. Have a great day!